Time is money.
Save both by outsourcing your
customer service
Quickly and seamlessly scale your team with a talent system specifically designed for high-growth teams.
What are you hiring for?
Trusted by startups like yours
to fuel growth
Hi, we're NorthOak.
Your success is our mission
We're an Operations Outsourcing partner built for early- to mid-stage tech and ecommerce companies. We started NorthOak because we saw first-hand how the outsourcing industry is failing this sector — always overpromising, underdelivering, and moving on.
Our team has worked at startups at every stage, so we understand what you actually need. You focus on the strategy and product. We'll handle the rest.
The NorthOak difference
Most outsourcing agencies create operational tax.
We create operational excellence that saves you time and headaches.
Meet Our People
We hire the top 1% and build a culture with <4% attrition so you get dedicated agents who will grow with your team for the long-run.
Support Team Lead
SUPPORT
Executive Assistant
BACK OFFICE
AR Specialist
FINANCE
Live Chat Specialist
SUPPORT
Shopify Operations Specialist
BACK OFFICE
Sales Development Rep
REVENUE
Sr. Support Rep
SUPPORT
HR Coordinator
BACK OFFICE
Bookkeeper
FINANCE
Salesforce Administrator
REVENUE
Graphic Designer
MARKETING
Recruiter
BACK OFFICE
Support Team Lead
SUPPORT
Executive Assistant
BACK OFFICE
AR Specialist
FINANCE
Live Chat Specialist
SUPPORT
Shopify Operations Specialist
BACK OFFICE
Sales Development Rep
REVENUE
Sr. Support Rep
SUPPORT
HR Coordinator
BACK OFFICE
Bookkeeper
FINANCE
Salesforce Administrator
REVENUE
Graphic Designer
MARKETING
Recruiter
BACK OFFICE
Our
Services
We build dedicated, fully embedded teams across every core function of your business — so you can focus on what matters most.
As startup people ourselves, our tech stacks cover all the tools you already (or want to) use.
Responsive support and proactive retention across every channel.
OUR CX TECH STACK
Trusted by growing teams like yours
Don't take our word for it. Here's what our clients have to say.
Results Are Real and Showing Clearly
Really appreciate all of NorthOak's hard work. Results are real and showing clearly in the way customers communicate with us. We've gone from unmanaged negative feedback to not receiving any negative support feedback in recent weeks.
Company Size: 1–10
Industry: AI SaaS
Service: Support
Neil C.
Founder, Superwhisper
Thoughtful, Practical, and Clear
Everything NorthOak has put together for us is thoughtful, practical, and clear — it really comes through in all the high quality touch points I've had with the team, and many others have expressed the same.
Company Size: 11–50
Industry: EdTech
Service: Revenue
Donnie Y.
Head of Operations, Prequel
Never Looked So Good
As we grow our sales, we're definitely going to continue scaling up with NorthOak. As previously mentioned, your support is always greatly appreciated and CS at Everpress has never looked so good!
Company Size: 11–50
Industry: Ecommerce
Service: Support
David B.
General Manager, Everpress
Our Go-To for Immediate Business Needs
NorthOak has been instrumental in how we deliver two key products. Both areas have seen tremendous growth and in scaling up our success, NorthOak has been our go-to for addressing immediate business needs that require human intervention.
Company Size: 11–50
Industry: Fintech
Service: Back Office
Alphaeus T.
Strategy & Ops Manager, Venn
Results Are Real and Showing Clearly
Really appreciate all of NorthOak's hard work. Results are real and showing clearly in the way customers communicate with us. We've gone from unmanaged negative feedback to not receiving any negative support feedback in recent weeks.
Company Size: 1–10
Industry: AI SaaS
Service: Support
Neil C.
Founder, Superwhisper
Thoughtful, Practical, and Clear
Everything NorthOak has put together for us is thoughtful, practical, and clear — it really comes through in all the high quality touch points I've had with the team, and many others have expressed the same.
Company Size: 11–50
Industry: EdTech
Service: Revenue
Donnie Y.
Head of Operations, Prequel
Never Looked So Good
As we grow our sales, we're definitely going to continue scaling up with NorthOak. As previously mentioned, your support is always greatly appreciated and CS at Everpress has never looked so good!
Company Size: 11–50
Industry: Ecommerce
Service: Support
David B.
General Manager, Everpress
Our Go-To for Immediate Business Needs
NorthOak has been instrumental in how we deliver two key products. Both areas have seen tremendous growth and in scaling up our success, NorthOak has been our go-to for addressing immediate business needs that require human intervention.
Company Size: 11–50
Industry: Fintech
Service: Back Office
Alphaeus T.
Strategy & Ops Manager, Venn
What You Save With NorthOak
Estimated savings over 2 years
$117,600
Save 64% compared to hiring in-house.
You also save time
Beyond the dollars, outsourcing through NorthOak means you're not spending time on hiring, onboarding, training, performance management, culture fit concerns, or backfilling turnover — we handle all of it so your team can stay focused on growth.
Got questions?
Frequently asked questions
Everything you need to know about our services and billing.