Trusted by startups like yours
to fuel growth
The short answer
NorthOak customer support specialists handle email, live chat, and phone tickets in Zendesk, Gorgias, or Intercom — with sub-2-minute first response times and 24/7 availability. Starts at $2,000/mo. Guaranteed service.
Why outsource your customer support?
Free up your core team to focus on growth while our expert professionals handle your customer support needs with precision and care.
- 24/7 customer support coverage
- Multichannel support (email, chat, phone, social)
- Reduce average response time by 70%
- Improve customer satisfaction scores
- Scale support during peak seasons effortlessly
What our customer support specialists handle
Our trained professionals are equipped to manage a wide range of tasks, allowing you to scale without the overhead.
Email Support
Respond to customer inquiries, resolve issues, and maintain your brand voice across all email communications.
Live Chat
Provide real-time assistance to website visitors and customers through chat platforms.
Phone Support
Handle inbound calls, resolve complex issues, and provide personalized customer service.
Ticket Management
Organize, prioritize, and track support tickets to ensure timely resolution.
Knowledge Base
Create and maintain help articles, FAQs, and self-service resources for customers.
Escalation Handling
Manage escalated issues with care, coordinate with internal teams, and ensure customer satisfaction.
Tools they're proficient in
Cost of a customer support specialist: domestic vs NorthOak
| US Domestic Hire | NorthOak | |
|---|---|---|
| Monthly cost | $4,500 – $7,000 | From $2,000 |
| Benefits & payroll taxes | Included above | Included |
| Recruiting fee | $6,000 – $12,000 one-time | None |
| Time to first day | 3 – 6 weeks | 5 business days |
| Replacement | Restart full cycle | Free, any time |
US figures reflect fully-loaded cost: salary, benefits, payroll taxes, and recruiting. NorthOak rate is all-inclusive.
From intake to first day: 5 business days
Tell us what you need. We'll introduce matched candidates within 2 business days.
Frequently asked questions
Trusted by growing teams like yours
Don't take our word for it. Here's what our clients have to say.
Results Are Real and Showing Clearly
Really appreciate all of NorthOak's hard work. Results are real and showing clearly in the way customers communicate with us. We've gone from unmanaged negative feedback to not receiving any negative support feedback in recent weeks.
Company Size: 1–10
Industry: AI SaaS
Service: Support
Neil C.
Founder, Superwhisper
Thoughtful, Practical, and Clear
Everything NorthOak has put together for us is thoughtful, practical, and clear — it really comes through in all the high quality touch points I've had with the team, and many others have expressed the same.
Company Size: 11–50
Industry: EdTech
Service: Revenue
Donnie Y.
Head of Operations, Prequel
Never Looked So Good
As we grow our sales, we're definitely going to continue scaling up with NorthOak. As previously mentioned, your support is always greatly appreciated and CS at Everpress has never looked so good!
Company Size: 11–50
Industry: Ecommerce
Service: Support
David B.
General Manager, Everpress
Our Go-To for Immediate Business Needs
NorthOak has been instrumental in how we deliver two key products. Both areas have seen tremendous growth and in scaling up our success, NorthOak has been our go-to for addressing immediate business needs that require human intervention.
Company Size: 11–50
Industry: Fintech
Service: Back Office
Alphaeus T.
Strategy & Ops Manager, Venn
Results Are Real and Showing Clearly
Really appreciate all of NorthOak's hard work. Results are real and showing clearly in the way customers communicate with us. We've gone from unmanaged negative feedback to not receiving any negative support feedback in recent weeks.
Company Size: 1–10
Industry: AI SaaS
Service: Support
Neil C.
Founder, Superwhisper
Thoughtful, Practical, and Clear
Everything NorthOak has put together for us is thoughtful, practical, and clear — it really comes through in all the high quality touch points I've had with the team, and many others have expressed the same.
Company Size: 11–50
Industry: EdTech
Service: Revenue
Donnie Y.
Head of Operations, Prequel
Never Looked So Good
As we grow our sales, we're definitely going to continue scaling up with NorthOak. As previously mentioned, your support is always greatly appreciated and CS at Everpress has never looked so good!
Company Size: 11–50
Industry: Ecommerce
Service: Support
David B.
General Manager, Everpress
Our Go-To for Immediate Business Needs
NorthOak has been instrumental in how we deliver two key products. Both areas have seen tremendous growth and in scaling up our success, NorthOak has been our go-to for addressing immediate business needs that require human intervention.
Company Size: 11–50
Industry: Fintech
Service: Back Office
Alphaeus T.
Strategy & Ops Manager, Venn